Shipping Policy

Shipping Policy

Thank you for choosing Abbotsford Road! We strive to ensure a seamless and satisfactory shopping experience for all our customers, which includes providing clear information about our shipping policy. Please read the following details regarding shipping methods, processing times, delivery options, and other important considerations.

1. Order Processing:

   • Once your order is placed, our team will process it promptly. Please allow 1-3 business days for order processing before shipment. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods:

   • We offer shipping services through reputable carriers such as FedEx, UPS, and USPS. The available shipping options and carriers may vary based on your location and the size/weight of the package.
   • During the checkout process, you will have the opportunity to select the preferred shipping method that best suits your needs.

3. Shipping Rates:

   • Shipping rates are calculated based on the weight, size, and destination of the package. The exact shipping cost will be displayed at checkout before you finalize your order.
   • Please note that additional fees such as customs duties, taxes, or import charges may apply for international orders. These fees are the responsibility of the customer and are not included in the shipping charges.

4. Estimated Delivery Time:

   • The estimated delivery time will depend on the shipping method chosen and the destination of your package.
   • Domestic orders within the United States typically arrive within 3-7 business days after shipment.

5. Tracking Your Order:

   • Once your order has been shipped, we will provide you with a tracking number via email. This will allow you to track the progress of your package and estimated delivery date.
   • Please note that it may take up to 24 hours for the tracking information to be updated after receiving the tracking number.

6. Shipping Restrictions:

   • We currently offer shipping within the United States.  
   • Some products may have specific shipping restrictions due to local regulations or carrier limitations. These restrictions will be communicated clearly on the product page, and we appreciate your understanding in such cases.

7. Order Modifications and Address Changes:

   • If you need to make changes to your order or shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order has been shipped.

8. Damaged or Lost Packages:

   • In the rare event that your package is damaged or lost during transit, please contact our customer support immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue promptly.

9. Contact Information:

   • If you have any questions, concerns, or need assistance with your order or shipping, please don't hesitate to reach out to our customer support team. You can contact us at sales@abbotsfordroad.com. 

By placing an order with Abbotsford Road, you agree to comply with the terms and conditions outlined in this Shipping Policy. We reserve the right to update or modify this policy at any time without prior notice, so we encourage you to review it periodically.

Thank you for choosing Abbotsford Road! We appreciate your support and look forward to delivering your exceptional coffee products to your doorstep!