Return Policy

Return Policy

At Abbotsford Road, we strive to provide you with the highest quality coffee and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we are here to assist you. Please review our return policy guidelines below:

  1. Eligibility:

    • To be eligible for a return, your coffee product must be unused, in its original packaging, and in the same condition as when you received it.
    • We accept returns within 14 days from the date of purchase. After this period, we regretfully cannot offer a refund or exchange.

  2. Return Process:

    • To initiate a return, please contact our customer support team within the eligible return period. You can reach us through sales@abbotsfordroad.com.
    • Provide us with your order number, a description of the issue, and any relevant supporting documentation or images.
    • Our customer support team will guide you through the return process, provide you with a return authorization (RA) number, and the shipping address for the return.

  3. Return Shipping:

    • The customer is responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped, damaged product).
    • We recommend using a trackable shipping method to ensure the safe return of the product. Abbotsford Road is not responsible for any lost or damaged items during the return shipment.

  4. Refund Process:

    • Once we receive the returned product and verify its eligibility, we will process the refund within 7 days.
    • The refund will be issued in the original form of payment used for the purchase.
    • Please note that shipping charges (if applicable) are non-refundable.

  5. Exchanges:

    • If you wish to exchange your coffee product for a different item or variant, please contact our customer support team. We will assist you in determining the availability of the desired item and guide you through the exchange process.
    • The same eligibility criteria mentioned in Section 1 apply to exchanges.

  6. Damaged or Incorrect Items:

    • In the rare event that you receive a damaged or incorrect item, please contact us immediately. We will work with you to resolve the issue promptly by providing a replacement or issuing a refund.

Please note that the return policy outlined above applies to purchases made directly from Abbotsford Road. If you have purchased our products through a third-party retailer, please refer to their respective return policy.

If you have any further questions or need assistance with your return, please do not hesitate to contact our dedicated customer support team. We are here to ensure your satisfaction with our products and services.